Occasionally, a Montville WPCA employee may come to your door. The Montville WPCA employs a 3-point identification method, including vehicle stickers, clothing and a badge on display for customers to see. Also, customers can always call the WPCA (860) 848-3830 to verify unscheduled visits.
The Montville WPCA continues to warn customers that scam artists have become aggressive and creative in their attempts to gather personal information and/or attempt entry into a residence or business. On October 13, a Michigan man has been charged with felony murder after he and another individual allegedly impersonated utility workers before killing a man and tying up his wife. Connecticut utilities report an increase in instances whereas people show up at customers’ residences and businesses claiming to be from a utility.
Education and awareness are the key to prevention and the best way to protect yourself, your family, your home and your business.
If you suspect fraudulent activity, hang up and report it to local police and to the WPCA at (860) 848-3830. Raise your scam awareness IQ with these tips:
- Never let anyone inside your home or business that you don’t know or who has not scheduled an appointment with you in advance.
- Never make a payment over the telephone in response to an unsolicited call threatening to disconnect your service if you don’t pay immediately.
- To check your account, call the number on your bill. Never use the call-back number provided by the caller.
- The WPCA does not accept prepaid debit cards, bitcoins or gift cards for bill payment.
- WPCA employees never ask for, or collect, money out in the field.
- Never give your personal information to anyone, including your billing account information, Social Security number, ATM pin number, etc.
Don’t trust caller ID, even if it says Montville WPCA. Criminals routinely use a caller ID “spoofing” scam to fool customers into thinking they’re talking to a real employee.
